{"id":28127,"date":"2025-07-31T16:24:11","date_gmt":"2025-07-31T15:24:11","guid":{"rendered":"https:\/\/www.learning-partners.com\/blog\/\/defining-interpersonal-communication-understanding-the-basics-for-better-collaboration\/"},"modified":"2026-07-01T11:47:23","modified_gmt":"2026-07-01T10:47:23","slug":"defining-interpersonal-communication-understanding-the-basics-for-better-collaboration","status":"publish","type":"post","link":"https:\/\/www.learning-partners.com\/en\/blog\/performance-cohesion\/defining-interpersonal-communication-understanding-the-basics-for-better-collaboration\/","title":{"rendered":"Defining interpersonal communication: understanding the basics for better collaboration"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_toggle_0 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module\"><h2 class=\"et_pb_toggle_title\">Contents<\/h2><div class=\"et_pb_toggle_content clearfix\"><p><span style=\"color: #ffffff;\"><a href=\"#sommaire-1\" style=\"color: #ffffff;\"><span style=\"font-weight: 400;\"><strong>Interpersonal communication<\/strong>: what are we talking about?<\/span><\/a><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><a href=\"#sommaire-2\" style=\"color: #ffffff;\"><span style=\"font-weight: 400;\">What are <strong>the different types of<\/strong> interpersonal communication?<\/span><\/a><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><a href=\"#sommaire-3\" style=\"color: #ffffff;\"><span style=\"font-weight: 400;\">Why is <strong>interpersonal communication<\/strong> crucial in the <\/span><\/a><a href=\"#sommaire-4\" style=\"color: #ffffff;\"><span style=\"font-weight: 400;\">business?<\/span><\/a><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><a href=\"#sommaire-4\" style=\"color: #ffffff;\"><span style=\"font-weight: 400;\"><strong>What are the most common obstacles<\/strong> to good interpersonal communication?<\/span><\/a><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><a href=\"#sommaire-5\" style=\"color: #ffffff;\"><span style=\"font-weight: 400;\"><strong>6 keys to better communication<\/strong> in 2025<\/span><\/a><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><a href=\"#sommaire-6\" style=\"color: #ffffff;\"><span style=\"font-weight: 400;\">Bonuses for a deeper understanding of interpersonal communication<\/span><\/a><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><a href=\"#sommaire-7\" style=\"color: #ffffff;\"><span style=\"font-weight: 400;\">Making interpersonal communication <strong>a lever for sustainable performance<\/strong><\/span><\/a><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><a href=\"#sommaire-8\" style=\"color: #ffffff;\"><span style=\"font-weight: 400;\">FAQ on the <strong>definition of interpersonal communication<\/strong><\/span><\/a><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><a href=\"#sommaire-9\" style=\"color: #ffffff;\"><strong>Develop your interpersonal skills<\/strong><\/a><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><b>So let's start at the beginning: what is interpersonal communication?  <\/b>U<span style=\"font-weight: 400;\">n expression that we often hear... but what does it actually mean in the world of work? In an environment where human exchanges are omnipresent, understanding the   <\/span><b>interpersonal communication in the workplace<\/b><span style=\"font-weight: 400;\"> has become an essential lever for improving collaboration, preventing conflict and strengthening the <\/span><b>organizational climate<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>verbal and non-verbal communication<\/b><span style=\"font-weight: 400;\">These are all dimensions that influence our professional interactions. And yet, many misunderstandings and tensions are rooted in a lack of understanding.   <\/span><b>poor understanding of interpersonal communication mechanisms<\/b><span style=\"font-weight: 400;\">. So how do you define it precisely? What are its components? Why is it so crucial to an organization?  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we'll take a closer look at the <\/span><b>definition of interpersonal communication<\/b><span style=\"font-weight: 400;\">by exploring its <\/span><b>types<\/b><span style=\"font-weight: 400;\">its <\/span><b>issues<\/b><span style=\"font-weight: 400;\">its <\/span><b>obstacles<\/b><span style=\"font-weight: 400;\">as well as <\/span><b>key competencies<\/b><span style=\"font-weight: 400;\">  to develop it effectively. Whether you're a manager, HR manager or employee, you'll find concrete guidelines and practical examples for strengthening your professional relationships. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our goal: to give you a clear, pragmatic and actionable understanding of <\/span><b>interpersonal communication<\/b><span style=\"font-weight: 400;\">to make it a real asset for your company.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\" id=\"sommaire-1\"><div class=\"et_pb_text_inner\"><h2><b>Interpersonal communication: what are we talking about?<\/b><\/h2>\n<\/div><\/div><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">The <\/span><b>interpersonal communication<\/b><span style=\"font-weight: 400;\">Communication is the totality of verbal and non-verbal exchanges between two people. It can be formal or informal, synchronous or deferred, intentional or spontaneous. In the workplace, it plays a fundamental role in the transmission of ideas, the resolution of conflicts and the quality of relationships.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Far from being limited to words alone, this form of communication also involves elements such as tone of voice, posture, silences and gaze. In other words,   <\/span><b>interpersonal communication is both conscious and unconscious<\/b><span style=\"font-weight: 400;\">which makes it complex but essential.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_2 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/interpersonal-communication-composition.png\" width=\"1594\" height=\"800\" srcset=\"https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/interpersonal-communication-composition.png 1594w, https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/interpersonal-communication-composition-1280x642.png 1280w, https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/interpersonal-communication-composition-980x492.png 980w, https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/interpersonal-communication-composition-480x241.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1594px, 100vw\" class=\"wp-image-27937\" title=\"composition-communication-interpersonelle\" alt=\"Interpersonal communication definition: the components of interpersonal communication, Learning Partners\" \/><\/span><\/div><\/div><\/div><\/div><div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_3 et_pb_row et_block_row\"><div class=\"et_pb_column_3 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\" id=\"sommaire-2\"><div class=\"et_pb_text_inner\"><h2><b>What are the different types of interpersonal communication?<\/b><\/h2>\n<\/div><\/div><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">There are several forms of interpersonal communication, which can be classified according to different criteria. Knowing them enables you to adapt your practices to suit your professional context. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are the 4 main categories:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Verbal communication<\/b><span style=\"font-weight: 400;\"> This is based on the use of oral or written language.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Non-verbal communication<\/b><span style=\"font-weight: 400;\"> is expressed through gestures, postures and facial expressions.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><b>Paraverbal communication<\/b><span style=\"font-weight: 400;\"> includes tone, rhythm and pauses.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"\"><span style=\"font-weight: 400;\"><b>Digital and mediatized communication<\/b><span> e-mail, messaging, videoconferencing.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Each has its strengths and limitations. In a hybrid or multicultural context, knowing how to play on these different dimensions is a key skill. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><span>For further information, see the Universit\u00e9 de Sherbrooke's analysis of <b>forms of communication. <\/b><a href=\"https:\/\/www.usherbrooke.ca\/\" target=\"_blank\" rel=\"dofollow noopener\">(consult)<\/a><\/span><\/span><\/p>\n<\/div><\/div><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\" id=\"sommaire-3\"><div class=\"et_pb_text_inner\"><h2><b>Why is interpersonal communication crucial in business?<\/b><\/h2>\n<\/div><\/div><div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">In a company, <\/span><b>good interpersonal communication promotes cohesion<\/b><span style=\"font-weight: 400;\">It improves productivity and reduces tension. Conversely, inefficient or ambiguous exchanges can generate stress, misunderstandings and latent conflicts. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are the concrete benefits of quality communication:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Builds <\/span><b>confidence<\/b><span style=\"font-weight: 400;\"> and<\/span><b>commitment<\/b><span style=\"font-weight: 400;\"> between teams.<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improves <\/span><b>quality of feedback<\/b><span style=\"font-weight: 400;\"> and decision-making.<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduces the risk of errors, duplication or misalignment.<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Creates a <\/span><b>work environment<\/b><span style=\"font-weight: 400;\">The result is an environment that is conducive to collaboration. Below is a table summarizing the impact of effective versus ineffective communication. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span>According to <a href=\"https:\/\/hbr.org\/\" target=\"_blank\" rel=\"dofollow noopener\">Harvard Business Review<\/a>, 70% of strategic errors are linked to communication problems.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_4 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_4 et_pb_row et_block_row\"><div class=\"et_pb_column_4 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_1 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/interpersonal-communication-issues-impact.png\" width=\"1594\" height=\"800\" srcset=\"https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/interpersonal-communication-issues-impact.png 1594w, https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/interpersonal-communication-issues-impact-1280x642.png 1280w, https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/interpersonal-communication-issues-impact-980x492.png 980w, https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/interpersonal-communication-issues-impact-480x241.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1594px, 100vw\" class=\"wp-image-27939\" title=\"effective-interpersonal-communication-impact-chart\" alt=\"Interpersonal communication definition: summary chart, impact of effective versus ineffective communication, Learning Partners\" \/><\/span><\/div><\/div><\/div><\/div><div class=\"et_pb_section_5 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_5 et_pb_row et_block_row\"><div class=\"et_pb_column_5 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\" id=\"sommaire-4\"><div class=\"et_pb_text_inner\"><h2><b>What are the most common obstacles to good interpersonal communication?<\/b><\/h2>\n<\/div><\/div><div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">Even the best communicators encounter obstacles. It's essential to spot them so you can bypass or defuse them. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Among the most common:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cognitive biases<\/b><span style=\"font-weight: 400;\"> hasty interpretations, generalizations.<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Lack of active listening<\/b><span style=\"font-weight: 400;\"> A tendency to respond rather than understand.<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Unexpressed emotions<\/b><span style=\"font-weight: 400;\"> frustration, anger, poorly channeled anxiety.<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cultural or hierarchical differences<\/b><span style=\"font-weight: 400;\"> implicit barriers to exchanges.<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Digital tools misused<\/b><span style=\"font-weight: 400;\"> Digital tools: poorly formulated messages, poorly perceived tone.<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These obstacles are not inevitable. With the right methods and tools, it's possible to streamline exchanges. For a more in-depth look at the subject <strong><a href=\"https:\/\/www.learning-partners.com\/en\/obstacles-communication-interpersonnelle-2\/\" target=\"_blank\" rel=\"dofollow noopener\">read our article on obstacles to interpersonal communication.<\/a><\/strong>  <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_6 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_6 et_pb_row et_block_row\"><div class=\"et_pb_column_6 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_2 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/5-barriers-to-interpersonal-communication.png\" width=\"1594\" height=\"800\" srcset=\"https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/5-barriers-to-interpersonal-communication.png 1594w, https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/5-barriers-to-interpersonal-communication-1280x642.png 1280w, https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/5-barriers-to-interpersonal-communication-980x492.png 980w, https:\/\/www.learning-partners.com\/wp-content\/uploads\/2025\/08\/5-barriers-to-interpersonal-communication-480x241.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1594px, 100vw\" class=\"wp-image-27941\" title=\"5-brakes-communication-interpersonal\" alt=\"The 5 main obstacles to interpersonal communication, Learning Partners\" \/><\/span><\/div><\/div><\/div><\/div><div class=\"et_pb_section_7 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_7 et_pb_row et_block_row\"><div class=\"et_pb_column_7 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\" id=\"sommaire-5\"><div class=\"et_pb_text_inner\"><h2><b>6 keys to better communication in 2025<\/b><\/h2>\n<\/div><\/div><div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><strong data-start=\"87\" data-end=\"116\">Communicating better in 2025<\/strong> means more than just knowing how to speak or listen. It's about understanding, adapting and connecting in a hyper-connected, hybrid and demanding world. In an age of emotional intelligence, asynchronous exchanges and information overload, certain skills are becoming essential. Here are <strong data-start=\"419\" data-end=\"439\">6 concrete keys<\/strong> to strengthening your professional interactions and making your communication a real lever for performance and cohesion.   <\/p>\n<\/div><\/div><div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3><b>1. Radical active listening<\/b><\/h3>\n<\/div><\/div><div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">It's no longer enough to listen and respond. In 2025, we   <\/span><b>listening for understanding<\/b><span style=\"font-weight: 400;\">without interrupting, anticipating or judging. This means : <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Rephrase<\/strong> to check understanding.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Ask<\/strong> open-ended questions.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Be 100% present<\/strong>, without screens or distractions.<\/span><\/li>\n<\/ul>\n<\/div><\/div><div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3><b>2. Emotional clarity<\/b><\/h3>\n<\/div><\/div><div class=\"et_pb_text_14 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">In a professional world where emotions are omnipresent (stress, uncertainty, mental workload), <\/span><b>know how to name and regulate your emotions<\/b><span style=\"font-weight: 400;\">  becomes a key skill. It's not about being \"emotional\", it's about being   <\/span><b>emotionally lucid<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_text_15 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3><b>3. Adapting to the channel (and context)<\/b><\/h3>\n<\/div><\/div><div class=\"et_pb_text_16 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">Slack, Zoom, email, WhatsApp, meetings... In 2025, good communicators choose   <\/span><b>the right channel at the right time<\/b><span style=\"font-weight: 400;\">according to :<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The emergency.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sensitivity level.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The need for clarity or nuance.<\/span><\/li>\n<\/ul>\n<\/div><\/div><div class=\"et_pb_text_17 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3><b>4. Mastering hybrid non-verbal communication<\/b><\/h3>\n<\/div><\/div><div class=\"et_pb_text_18 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">With the widespread use of visios, non-verbal communication has changed. We must : <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work <\/span><b>posture, voice and gaze<\/b><span style=\"font-weight: 400;\"> on camera.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Read weak signals <\/span><b>even from a distance<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintain consistency between verbal and non-verbal communication.<\/span><\/li>\n<\/ul>\n<\/div><\/div><div class=\"et_pb_text_19 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3><b>5. Inclusive communication<\/b><\/h3>\n<\/div><\/div><div class=\"et_pb_text_20 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">Working with different profiles requires more inclusive communication:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Ban<\/strong> ambiguous, sexist or exclusionary expressions.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Clarify<\/b> intentions<span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Greet<\/strong> objections without reacting defensively.<\/span><\/li>\n<\/ul>\n<\/div><\/div><div class=\"et_pb_text_21 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3><b>6. Continuous constructive feedback<\/b><\/h3>\n<\/div><\/div><div class=\"et_pb_text_22 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">Gone are the days of annual feedback. In 2025, high-performance teams will introduce : <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Short, regular, benevolent<b>feedback <\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Communication rituals<\/strong> (reviews, retrospectives).<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A <strong>culture of adjustment<\/strong>, not judgment.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_8 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_8 et_pb_row et_block_row\"><div class=\"et_pb_column_8 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_23 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\" id=\"sommaire-6\"><div class=\"et_pb_text_inner\"><h2><b>Bonus to deepen the definition of interpersonal communication<\/b><\/h2>\n<\/div><\/div><div class=\"et_pb_text_24 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">Want to go further? Here is some additional content for you to explore to develop your interpersonal skills and enhance your collective performance: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>White paper <\/strong><i><span style=\"font-weight: 400;\">Understanding human communication in the workplace<\/span><\/i><i><span style=\"font-weight: 400;\"><\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#contact-learning-partners-wpforms\"><span style=\"font-weight: 400;\"><strong>Learning Partners training<\/strong>: <\/span><i><span style=\"font-weight: 400;\">Communicating with impact in a team<\/span><\/i><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These resources will help you make <\/span><b>interpersonal communication<\/b><span style=\"font-weight: 400;\"> a powerful lever for alignment, commitment and leadership.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_text_25 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\" id=\"sommaire-7\"><div class=\"et_pb_text_inner\"><h2><b>Making interpersonal communication a lever for sustainable performance<\/b><\/h2>\n<\/div><\/div><div class=\"et_pb_text_26 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-weight: 400;\">The <\/span><b>interpersonal communication<\/b><span style=\"font-weight: 400;\">  It shapes relationships, influences the quality of collaborative work and conditions collective performance. Understanding   <\/span><b>different types of communication<\/b><span style=\"font-weight: 400;\">identify common <\/span><b>frequent obstacles<\/b><span style=\"font-weight: 400;\">and then learn to overcome them through appropriate practices is an essential skill in any human organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For managers and employees alike, it's all about developing sustainable interpersonal skills: <\/span><b>active listening<\/b><span style=\"font-weight: 400;\">clarity of expression, managing emotions, adapting channel and language to the context.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At <\/span><b>Learning Partners<\/b><span style=\"font-weight: 400;\">we support companies and their teams so that communication is no longer a source of friction, but a real lever for cohesion and leadership. <\/span><b>for cohesion and leadership<\/b><span style=\"font-weight: 400;\">. Whether you want to train your managers, align your teams or deploy a customized program, our experts are here to help.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_9 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_9 et_pb_row et_block_row\"><div class=\"et_pb_column_9 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_27 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\" id=\"sommaire-8\"><div class=\"et_pb_text_inner\"><h2><b>FAQ on the definition of interpersonal communication<\/b><\/h2>\n<\/div><\/div><div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h3 class=\"et_pb_toggle_title\">What is interpersonal communication in the workplace?<\/h3><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">It's the sum total of verbal and non-verbal exchanges between individuals in a professional setting. It has a direct influence on efficiency, cohesion and work climate. <\/span><\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Why improve interpersonal communication?<\/h3><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Good communication reduces misunderstandings, improves productivity and fosters trust within teams.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">What are the main obstacles to interpersonal communication?<\/h3><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Cognitive biases, lack of listening skills, unexpressed emotions and hierarchical or cultural differences are the most common.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">How can you develop your interpersonal communication skills?<\/h3><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Through active listening, reformulation training, emotional management and continuing professional development. You can also take tests on tools to help you get to know yourself and your teams better, so that you can work together more effectively. You have <strong><a href=\"https:\/\/disc-partners.com\/fr\/test-de-personnalite-disc\/decouvrir-everything-disc\/\" target=\"_blank\" rel=\"dofollow noopener\">the DISC tool<\/a><\/strong> or <strong><a href=\"https:\/\/www.learning-partners.com\/en\/performance-management-tools\/mbti-tool-understand-profiles-for-better-collaboration-and-management\/\" target=\"_blank\" rel=\"dofollow\">the MBTI method<\/a><\/strong>.    <\/span><\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h3 class=\"et_pb_toggle_title\">Is non-verbal communication as important as verbal?<\/h3><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Yes, non-verbal communication (gestures, tone, posture) accounts for a large part of the message perceived by the other person. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_10 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_10 et_pb_row et_block_row\"><div class=\"et_pb_column_10 et_pb_column et_pb_column_3_5 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_28 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\" id=\"sommaire-9\"><div class=\"et_pb_text_inner\"><h2><span style=\"color: #ffffff;\">Develop your <span style=\"color: #b0c4de;\">interpersonal<\/span> skills<\/span><\/h2>\n<\/div><\/div><div class=\"et_pb_text_29 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><strong>Turn your challenges<\/strong> into opportunities with customized <strong>executive coaching<\/strong>!<\/p>\n<\/div><\/div><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--module--divi-button--1bffc0fc-42a0-49d1-bd9a-ae3ade2d7206_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-button--1bffc0fc-42a0-49d1-bd9a-ae3ade2d7206\" href=\"#contact-learning-partners-wpforms\">Let&amp;apos;s talk about your challenges!<\/a><\/div><\/div><div class=\"et_pb_column_11 et_pb_column et_pb_column_2_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_3 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img decoding=\"async\" src=\"https:\/\/www.learning-partners.com\/wp-content\/uploads\/2024\/12\/michael-van-eck.webp\" width=\"320\" height=\"320\" srcset=\"https:\/\/www.learning-partners.com\/wp-content\/uploads\/2024\/12\/michael-van-eck.webp 320w, https:\/\/www.learning-partners.com\/wp-content\/uploads\/2024\/12\/michael-van-eck-300x300.webp 300w, https:\/\/www.learning-partners.com\/wp-content\/uploads\/2024\/12\/michael-van-eck-150x150.webp 150w\" sizes=\"(max-width: 320px) 100vw, 320px\" class=\"wp-image-26058\" title=\"michael-van-eck\" alt=\"Michael Van Eck, founder of Learning Partners\" \/><\/span><\/div><\/div><\/div><\/div><div id=\"contact-learning-partners-wpforms\" class=\"et_d4_element et_pb_section et_pb_section_11 popup no-shadow et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_11 et_animated  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_12  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_30  et_pb_text_align_left et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3>Phone<\/h3>\n<p>+41 22 510 25 15<br>+33 6 40 83 53 55<\/p>\n<h3>Address<\/h3>\n<p><span>68 Route du Stand,<br><\/span><span>VD1260 Nyon, Switzerland <\/span> 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